Poo~Pourri , a company that devises and sells fragrant sprays for toilets, uses a slider on its homepage to feature testimonials from happy buyers: 50. Social evaluation can activate the same neural pathways associated with physical pain. More quotes on customer experience to share? To make it work, you have to live it every day. Customers’ perception of effort is more important than absolute metrics. Customer success is a business philosophy. It’s a duo outcome. It’s about Communication, Ownership and Planning. Employers only handle the money … It is the customer who pays the wages.” – Henry Ford, “Your most unhappy customers are your greatest source of learning.” – Bill Gates, “Courteous treatment will make a customer a walking advertisement.” – J.C. Penney, "Good customer service costs less than bad customer service." By sharing customer feedback with the whole team, we enabled each individual to make customer-centric decisions by themselves. Research has shown that people welcome constructive feedback - even if it can be tough to hear - if it will help them to develop and improve. Exponential growth comes from expanding revenue with repurchase and saving acquisition costs with advocates. Unsuccessful people are always asking, ‘What’s in it for me?’ – Brian Tracy, “Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards, “When you serve the customer better, they always return on your investment.” – Kara Parlin, “The customer is why we are here. It’s core values plus their associated behaviors. – Sally Gronow, Customer Manager Welsh Water. Whether you use this for advice before giving feedback or to motivate people within your company to give more feedback, each quote offers some useful insight into why feedback is so important and how to deliver it effectively. It’s hard to know where you’re going, unless you know where you’ve been. Make it your mindset.” — Robert Spector, “Customer experience is one of the two core pillars of customer retention; the thing is, you can’t grow if your customers don’t stick around.” – Jes Kirkwood, “Innovation needs to be part of your culture. Always be focusing on meeting their needs and expectations.” – Sue Duris, “It is not the employer who pays the wages. Customers are important, they are the experts on what your product is, when we often get caught up in what our product could or will be. Blake Morgan is a customer experience futurist. He is not an interruption in our work. We all know that receiving feedback can sometimes be daunting. It helps people to understand their strengths, weaknesses, and how others perceive them - so that they can become the best version of themselves. We don’t refer to our users as users, we call them Zesters, as they are all real humans and we want to connect with them on a personal level. Luckily these two goals do not conflict… it’s just how you engage customers. Find and engage the need. – Tony Hsieh, “Customer service is an opportunity to exceed your customer’s expectations.” – John Jantsch, “The purpose of a business is to create a customer who creates customers.” – Shiv Singh, “Customers don’t expect you to be perfect. Instead of chasing customers for feedback and answers, what if you listened to what they are already saying? Quotes serve the purpose of instilling visitors with confidence that the purchase they’re thinking of making is the right decision. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, “It takes 20 years to build a reputation and five minutes to ruin it. They consider negative feedback … Here I have compiled 101 of the top customer experience quotes, and I hope one of these quotes can inspire you in your own efforts to make your organization more customer-centric. They strengthen others by increasing self-determination and developing competence.” – Deb Calvert, “Treat the customer like you would want to be treated. EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change. This is what tech entrepreneur Elon Musk refers to as his single best piece of advice. – Maya Angelou, “The biggest risk is not taking any risk. It is what the customer gets out of it.” – Peter Drucker, “Building a good customer experience does not happen by accident. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” – Mark Zuckerberg, “A customer is the most important visitor on our premises, he is not dependent on us. Customer onboarding is not one and done. Period!” – Brad Schweig, “Never lose sight of customers. If CX is art, are you an artist or are you just coloring in? Until you master keeping customers engaged, it’s like pouring champagne down the bathtub without a stopper. She is the author of the new book "The Customer Of The Future: 10. The vast majority of us want to be the best we can be, in all areas of our life. That’s what matters most at the end of the day, so we don’t want to hide behind other vanity metrics like how happy customers are with our conversations. Thanks! By sharing customer feedback with the whole team, we enabled each individual to make customer-centric decisions by themselves. Mark Zuckerberg . Whenever your business receives negative reviews, one-star ratings, and comments from harsh online critics, it’s tempting to fight back, censor customer feedback, or disregard entirely what detractors are saying. And feedback models like Feedforward and DESC recognise this. I am a Customer Experience Futurist, Author and Keynote Speaker. Loyalty has to be earned.” – Janet Robinson, “Customer experience better be at the top of your list when it comes to priorities in your organization. A jigsaw puzzle is an extremely good analogy for the customer experience… you can only see the picture if you put the pieces together. Elite brands provide about 22 positive experiences for each negative experience. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. The customer.” – Sam Walton, “You can’t transform something you don’t understand. That’s an unique experience which will boost engagement, retention, upsell and word of mouth. We’ve pulled together some inspiring quotes about feedback, from the likes of tech gurus like Bill Gates and Elon Musk to American basketball coach Doc Rivers. Quotes tagged as "feedback" Showing 1-30 of 82 “If you're going to say what you want to say, you're going to hear what you don't want to hear.” ― Roberto Bolaño, The Insufferable Gaucho – Sally Gronow, "Customer service shouldn't just be a department, it should be the entire company." – Scott Cook, "The more advocates you have, the fewer ads you have to buy." And if you’re looking for more expert guidance on your customer experience strategy or tactics, head over to our Slack group Feedback Tribe to interact with many of the CX leaders that we’ve quoted above. For teams just adding UX research in the development process, building trust is very important. He is not an outsider in our business. She is a contributor to Forbes and the Harvard Business Review. GitLab vs GitHub: Key differences & similarities. It’s about solving people’s problems. But this doesn’t mean people don’t want to be told the truth. Blake Morgan is a customer experience futurist. – Laura Ashley, "Instead of focusing on the competition, focus on the customer." Insights are about that “ah-ha” moment when you find a fresh and unusually unexpected perspective to solve a human problem. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” – Walt Disney, “If you don’t care, your customer never will.” – Marlene Blaszczyk, “Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly” – Eric Philip Cowell, “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell, “If you are not taking care of your customers, your competitor will.” – Bob Hooey, “Repeat business or behavior can be bribed.
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